Dispatch is software for scheduling and publishing posts to LinkedIn. These terms are between [registered name], company number [company number], registered at [registered address] (“we”), and the organisation that opens an account (“you”). Accepting an invitation, opening an account or paying an invoice accepts them.
An account, the panels, and a worker that publishes approved posts at the times you set. We publish only what somebody in your account has approved. Nothing is published automatically on your behalf, and no post is ever generated and published without a person seeing it first.
You will not use Dispatch to publish anything unlawful, defamatory, harassing, or infringing; to impersonate anybody; to publish on behalf of a person or organisation who has not authorised it; or to attempt to reach another customer's account. We may suspend an account we reasonably believe is doing any of these, and will say why.
Parts of Dispatch are assisted by a language model. Research briefs, draft post copy and the written summary in the monthly report are assembled with its help. Three things follow from that, and we would rather you read them here than discover them.
This report was assembled with the help of a language model. The performance figures come from LinkedIn's own reporting and are not generated; the written summary is. A language model can be wrong while sounding certain, so read the summary against the figures and the cited sources above it, and verify anything you intend to act on or repeat.
We use LinkedIn's official API under their developer terms. We do not scrape, we do not automate connection requests or messages, and we do not build or sell a database of people. Some things are impossible through the API for everybody — newsletters and long-form articles have no endpoint at all — and the product names those rather than implying otherwise. If LinkedIn changes or withdraws the access this depends on, the service may stop working through no act of ours; we will tell you, stop charging you, and you may export everything.
Your plan sets how many brands, destinations and posts a month your account has, and a share of the application-wide LinkedIn call budget. When a limit is reached the service refuses the work and tells you why. LinkedIn limits calls per application across all customers, so publishing may be paused for everyone to prevent the application being rate limited. A post takes its place against the monthly allowance when it is approved, and gives it back if it is pulled, sent back to draft, or fails for good.
Plans are billed in advance for the period shown on your invoice, due within 14 days. Reminders are sent at one and eight days overdue. An invoice more than 16 days overdue pauses publishing on the account and on every client brand under it. It does not delete anything, and paying restores exactly what the suspension stopped. Prices exclude any tax that applies where you are. An invoice renews automatically at the end of each period unless you have cancelled.
You can cancel at any time from the panel. Service runs to the end of the period you have paid for. We do not refund part-periods unless we have materially failed to provide the service. You can export everything you have — posts, images, sources, approvals, the publishing record and the audit log — at any time, including after cancelling, and you can erase the account permanently yourself.
We may end an account with 30 days' notice, or immediately for a serious breach of the acceptable use section. In either case you keep export and erase for 30 days afterwards.
We will not publish anything nobody approved, sell or share your content or your contacts, use your posts or your data to train any model, or read your LinkedIn data beyond what publishing and reporting require.
Your content is yours. You give us only the permission needed to store it, show it to the people in your account, and publish it to the destinations you choose. The software, the panels and everything we build stay ours. Nothing in these terms transfers ownership either way.
We will provide the service with reasonable skill and care. We do not promise it will be uninterrupted or error-free, and we do not offer an uptime service level: there is no measured operating history to commit against, and a promise nobody can keep is worse than no promise. When there is one, it will be offered in writing. Except as stated here, and to the extent the law allows, there are no other warranties.
Published posts cannot be unpublished by us: LinkedIn's edit exposes text only and never the image, and deleting a post is permanent and yours to do. Check a post before approving it.
To the extent the law allows, neither of us is liable for indirect or consequential loss, loss of profit, or loss of goodwill; and our total liability in any twelve months is limited to what you paid us in those twelve months. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
You will cover us against a third-party claim arising from what you published — its content, the rights in it, or the authority to publish it. We will cover you against a claim that the software itself infringes somebody's intellectual property.
Neither of us will disclose the other's confidential information, except to people who need it and are under the same obligation, or where the law requires it. This lasts three years after the account ends.
The privacy notice says what we hold and why. Where we process personal data on your instruction, the data processing addendum applies and forms part of these terms.
Neither of us is liable for a failure caused by something genuinely outside our control — including a change to, or withdrawal of, LinkedIn's API. If it lasts more than 30 days either of us may end the account and we will refund the unused part of the period.
Notices to us go to [contact address]. Notices to you go to the email address on your account. Either counts as given when sent, unless it bounces.
We will give 30 days' notice by email before changing these terms in a way that affects you, and you may cancel in that window without penalty. A change required by law or by LinkedIn may take effect sooner, and we will say so.
These terms are the whole agreement between us about the service. If a court finds part of them unenforceable, the rest continues. Not enforcing something once does not waive it. You may not transfer this agreement without our consent, which we will not unreasonably withhold; we may transfer it as part of a sale of the business, and will tell you. Nobody who is not a party to these terms may enforce them.
These terms are governed by the law of [governing law], and disputes go to its courts.